TERMS AND CONDITIONS

Delivery, Postage & Handling

Domestic Orders

For orders within Australia postage and handling is free of charge for print only purchases.

All prints are personally checked by Garry Frayne to ensure they are of the highest standard before being sent via Express Post.

After payment is received by Garry Frayne Photo Images expect your print to be delivered within 2-3 weeks.

For mounted and ready to hang products, we will provide a shipping quote. Please contact us for further information.

International Orders

International orders may be subject to additional postage & handling fees.

All prints are personally checked by Garry Frayne to ensure they are of the highest standard before being sent via Express Post.

After payment is received by Garry Frayne Photo Images expect your print to be delivered within 3-5 weeks.

For mounted and ready to hang products, we will provide a shipping quote. Please contact us for further information.

Note, we are not in control of prices charged by international delivery providers, which can be rather costly for large items such as a framed image. In most cases it is more cost effective to order the print and utilise a local framer to mount. However by all means, we will send overseas at your cost should you still wish to take this route.

International Customs Taxes and Duties

All items are sent as a Purchase and not as gifts. Therefore customers are responsible for all customs taxes and duties.

Accelerated Delivery

Should you require your print sooner than the standard allowance, then please contact us with your requirements and we will try our best to accommodate. Note this may necessitate additional costs to accelerate production and shipping, which we will advise.

Satisfaction Guarantee

All prints are processed and printed using the highest quality professional fine art printers in the business. We pride ourselves on the quality of our product.

However if for some reason you are not happy with your print or believe there is an issue with the quality of the print, then please contact us immediately so we can rectify the situation.

Likewise if your print has arrived damaged in transit, then please contact us immediately for further instructions.

Note in all cases any defective or damaged prints will need to be returned to Garry Frayne Photo Images for destruction.

Fine Art Print Handling and Care

The archival life and longevity of colour are dependent on several factors besides the initial use of quality archival materials meeting museum standards.

To ensure that your prints will last you a lifetime there are a few basic guidelines you should adhere to:

  1. Take care when removing your print from the protective packaging that it is delivered in as finger prints from glossy surfaces can be extremely difficult to remove and scratches impossible.
  2. We recommend as soon as possible your photographic print be professionally mounted and framed using acid-free products behind glass or other UV filtering material to protect them from environmental and atmospheric contaminants such as cigarette smoke, high levels of ozone and humidity.
  3. Do not hang the print in direct sunlight or near a source of heat as this will drastically effect the colour stability of the image over time.
  4. Do not hang the print in areas of high humidity as besides being detrimental to the print its self, it can cause wooden frames to twist and bend. The bathroom or similar wet areas are not a good place for any artwork.
  5. If you are unable to frame your print immediately then it should be stored in its protective packaging away from heat, humidity or sunlight. Preferably in a cool dark place.

Please remember these are only guidelines and it is up to the customer to take care of their print to maximise its lifespan.

Should you wish to purchase products that are suitable for hanging in high humidity, wet or outdoor environments please contact us for suitable recommendations.

For example we can offer an aluminium product where by the image is pressed directly onto an aluminium sheet which provides a waterproof finish and is perfect for bathrooms, kitchens and alfresco areas.

Print Media

All prints are carried out by an Australian recognised leading fine art image specialist print lab using only but the highest grade of materials and equipment.

All our fine art print products including our canvas prints are produced using the world famous Giclee process. Giclee prints are widely accepted in the world’s finest museums and galleries as a true fine art medium with an archival rating of 75+ years (typically 100 years) when framed behind quality glass. Using advanced 2880dpi printing technology and archival Ultra Chrome pigment ink the Giclee process results in excellent colour accuracy and quality.

All photographic prints by default will be expertly printed on industry leading Fine Art – Ultra Premium media.

Default Media Types

Unless specified otherwise in the cart comments at check out, Pearl Premium Photographic paper is the default media for all colour and monochrome prints when “Premium Photographic Print” is selected in the shopping cart.

Unless specified otherwise in the cart comments at check out, Matte Textured (Photo Rag) is the default media for all black and white prints when “Fine Art Specialty Photographic Print” is selected in the shopping cart.

Unless specified otherwise in the cart comments at check out, Baryta (Photo Silk) is the default media for all colour prints when “Fine Art Specialty Photographic Print” is selected in the shopping cart.

Canvas Prints

Note due to the nature of the canvas texture, some sharpness and clarity in the image will be lost. This is not normally an issue and generally adds to the artistic effect of a canvas print. This also allows a greater range in sizing for a given image resolution.

Our standard canvas product in the shopping cart is an unstretched canvas print. This allows it to be rolled for easier and cheaper postage. The customer than can either stretch the canvas themselves over a suitable frame or take it to a local framer of their choice to do it for them.

Edge treatment options available are Image Wrap, Clone / Mirror Wrap or Colour Edge Wrap. Please specify your preference as to what edge finish you would like in the comments at check out. If no preference is noted we will simply leave the edges raw (white) by default. Click here for further information.